For full details regarding available shipping regions, please email our team at service@thinkpinksurvivor.com.
Q: Am I allowed to update my shipping address after placing an order?
A: Address modification requests must be submitted by 11:00 PM PDT (GMT‑7) on the same day your order is submitted. Send your request to service@thinkpinksurvivor.com and we will process it for you within this time window. Changes cannot be accepted once this cutoff time has passed.
Q: May I ship my purchase to an address different from my credit card billing address?
A: Yes, shipping to an alternative delivery address is permitted.
Q: When will my order be dispatched?
A: Orders go out on standard business days, excluding public holidays. Any purchases completed over Saturday or Sunday will be shipped on the next working Monday.
Please note: On rare occasions, shipments may experience extended delivery times beyond our estimated timeframe. Such delays can result from customs procedures or other circumstances outside our control.
Return‑related shipping fees are the customer’s responsibility. Original shipping charges are non‑refundable. In cases where a refund is approved, return postage will be subtracted from your refund amount. We will cover shipping expenses only for replacement shipments caused by product damage.
Delivery lead‑times for replacement items will differ depending on your location.
Please be aware most of our goods are sourced internationally, which may contribute to longer overall delivery windows. We cannot assume liability for non‑deliverable parcels stemming from inaccurate customer‑provided shipping addresses. That said, we will handle claims for damaged merchandise or packages lost during transit, provided supporting evidence is sent to us within 5 calendar days upon receipt of your item, as outlined in our refund policy.