Got questions regarding your orders, delivery, sizing guidance or merchandise? Below you will find answers to our most-commonly-asked customer questions.
Products & Quality
Where are our goods manufactured?
Our merchandise is proudly produced in the United States. Every piece goes through careful production and inspection procedures to guarantee reliable quality and long-lasting comfort.
Are your goods officially licensed?
Yes. Our licensed merchandise is produced under formal authorization and fully complies with all applicable licensing standards.
What kinds of materials make up your items?
Material composition differs across individual products and styles. The majority of our clothing uses soft, pleasant-to-wear and durable fabric blends built for everyday use. Refer to each individual product page to view exact material specifications.
Can I expect printed colors to match exactly what I see online?
We make every practical effort to present product colors as realistically as we can. Even so, minor color variations may occur due to screen calibration, surrounding lighting conditions and inherent fabric characteristics.
Sizing & Fit
How do I pick the correct size?
Kindly review the size chart published on each product page prior to completing checkout. For the most accurate fit reference, compare listed measurements against a well-fitting garment you already own.
Do items run according to standard sizing?
Nearly all of our apparel follows regular sizing unless alternative notes appear on the product listing. If you prefer a looser, more relaxed silhouette, we suggest ordering one size larger.
Is sizeexchange service available if I purchase an incorrect size?
Get in touch with our customer support team at your earliest convenience. We will assess your request and lay out available solutions subject to your order status and our established return guidelines.
Orders & Payment
How will I know you have received my purchase order?
Right after submitting your order, a confirmation email will be sent to the email address you entered at checkout. If you cannot locate this message, please check your spam or promotional email folders.
Is it possible to adjust or cancel my submitted order?
Modification or cancellation requests are accepted within 12 hours after checkout. Beyond this window, items may already be in production or prepared for dispatch, and changes may no longer be feasible. Reach out to us promptly and remember to include your unique order number.
What payment forms do you accept?
We support major credit and debit cards, alongside other secure payment choices shown during the checkout workflow.
Is my payment data kept secure?
Absolutely. Payment processing is handled by reputable third-party payment gateways protected by secure checkout technology. We do not store your full card details on our internal systems.
Shipping & Delivery
What is our typical shipping timeline?
Orders normally complete processing within 13 business days. Following dispatch, delivery generally takes 3-7 business days, depending upon your location and the selected shipping carrier.
Will tracking numbers be provided for my shipment?
Yes. A shipment-confirmation email containing your tracking number will be sent once your parcel leaves our facility. Please note tracking status may take 2448 hours to refresh after the carrier collects your package.
Which locations do you ship to?
At present we deliver across the United States. Available delivery options and associated costs will be displayed for you during checkout.
Will every item inside one order arrive together?
We aim to deliver all items from a single order in one parcel. Nevertheless, separate shipments may occasionally apply due to stock availability and fulfillment arrangements. You will receive independent tracking information for each parcel when this occurs.
My tracking status shows “delivered”, yet I have not received my package. What steps should I take?
Check around your property, mailbox, building front desk and parcel lockers. Also check with household members and nearby neighbours. Carriers sometimes mark parcels as delivered shortly before physical dropoff. Please allow one extra business day for arrival. If your parcel is still missing, email our support team and supply your order number.
What happens if I submit an incorrect delivery address?
Contact our support team without delay. Address edits can be performed only if your order has not entered production or been dispatched. Once shipment has been completed, address revisions cannot be guaranteed.
Returns & OrderRelated Issues
What rules apply to product returns?
We hope every purchase meets your expectations. Should any problem arise with your goods, send a support inquiry within 30 calendar days upon delivery. Return eligibility depends on item condition and the reasoning behind your request. In general, returned merchandise must remain unworn, unwashed and kept in original condition.
My parcel arrived damaged, defective or contained wrong items. What should I do?
Submit your support case within 7 days after receiving your delivery, and provide the following information:
Your order number
Short written description describing the problem
Clear photographs showing both the merchandise and outer packaging
Our support staff will evaluate your case and offer an appropriate resolution.
Are delivery charges eligible for refunds?
Original shipping fees are normally non-refundable. Exceptions apply only when damage, manufacturing defects or shipping errors originate from our side.
How long will I wait to receive my refund after return approval?
Once we receive and inspect your returned goods, refunds are normally processed within 3-7 business days. Your bank or payment service may need additional processing time before funds reflect inside your account.
Care Instructions
How should I maintain my apparel items?
Follow these recommendations for best longterm results:
Machine wash in cold water together with similarcoloured clothing
Flip printed garments insideout before washing
Use gentle wash cycle and mild laundry detergent
Do not apply bleach products
Tumble dry using low heat setting or hang items to airdry
Avoid ironing directly across printed graphics
Always observe extra care guidance printed on garment tags.
Contact Us
How can I reach customer service?
You may submit inquiries via the contact form on our website or send an email directly to our support inbox. When following-up about an existing purchase, include your full name, order ID and the email you used for checkout, this helps our team assist you faster.
Support Operating Hours: MondayFriday, 9:00 AM – 6:00 PM Central Time
Our typical response time falls within 12 business days.