FREE‑SHIPPING ELIGIBLE ORDERS
When selecting our Free Shipping (No Tracking) service, please note we can only furnish proof of shipment. Once dispatched, there will be no available tracking information for your package. There exists an inherent risk that your parcel may not reach your delivery address. Should your order remain undelivered after 60 calendar days, please reach out to us. Our second‑tier support team will review your case and issue a full refund without additional questioning.
For orders valued above $75, we strongly advise selecting Standard Shipping (With Tracking). This option enables you to monitor shipment progress throughout transit until your package arrives.
RETURN PROCEDURES
If you are unsatisfied with your purchase and intend to send goods back, you must submit your return request within 45 days upon receiving your package.
Kindly supply your order ID together with the reason for returning the merchandise. Our support staff will evaluate your submission and supply further guidance once your return application gets approved.
We only accept returns for items bought directly via https://thinkpinksurvivor.com. Goods acquired from authorized third‑party resellers should be returned to those retailers directly.
All returned merchandise has to come with its original packaging as well as all included accessories, instruction booklets and related documents. Products must stay unused and keep the exact condition in which they were originally dispatched. Returns showing stains, bent inserts, broken seals or torn plastic wrapping will be rejected. We hold the authority to decline refunds or exchanges if items sent back fail to meet our condition requirements. Personalized custom‑made goods are non‑refundable and non‑exchangeable.
Products that cannot be returned include items purchased from resellers, customer‑ordered wrong‑item purchases, and goods damaged due to user‑caused mishandling. Return submissions lacking valid purchase proof may get turned down. thinkpinksurvivor keeps the right to refuse any return application.
RECEIVED DAMAGED, DEFECTIVE OR WRONG ITEMS
Have you gotten defective, broken or incorrect merchandise? Get in touch with our customer support team to kick‑off your return case. Please prepare and submit the below materials:
‑ Your order number
‑ Purchase verification
‑ Clear photos or video footage showing product defects
‑ Full delivery address
‑ Valid contact phone number
In certain scenarios, visual evidence of damage will be mandatory for us to proceed with your replacement or refund application.
We cannot approve returns or exchanges caused purely by personal preference for sizing or fabric feel. Custom‑produced goods cannot be returned or swapped.
RETURN PROCESSING TIMELINE
Once we physically receive your returned parcel, please allow up to 14 business days for our team to complete inspection and processing. You will receive email notification after your return case has been finalized.
Full refunds apply for confirmed defective goods. For non‑defective customer‑initiated returns, original shipping and handling charges will not be reimbursed.
REFUND DISBURSEMENT SCHEDULE
Refunds will always go back to your original payment source. For credit card or debit card transactions, refund funds will be transmitted to your card‑issuing bank within 14 business days after we receive returned goods or accept your cancellation request. The actual posting time to your account is determined by your bank; you may contact your banking institution if you have questions regarding credit arrival.
If you have not yet seen your refund reflected on your statement:
Reach out to your bank or card provider. Refund credits often require extra processing time before showing on your account balance.
ORDER ADJUSTMENTS AND CANCELLATIONS
Contact our support team promptly if you hope to amend or cancel your submitted order. Remember to include your order number and state exactly what changes you require. We will send confirmation once adjustments have been finished.
Cancellation requests must be submitted within the first 24‑hour window right after order placement. Requests arriving past this period will not be honored.
Please be advised: all order cancellations will incur a 30% cancellation fee calculated against the full order total. This fee applies regardless of how short a time has passed since checkout, owing to processing fees charged by payment service providers.
Orders that have already been packed or handed over to shipping carriers can no longer be cancelled.